Course Modules

A: Our Preparation

  • Role of Banks, Important principles of Bank.
  • Banking a business of trust. Products of Bank
  • RBI & Banking Regulations
  • Introduction to Banking Sector
  • Indian Financial System

B: Asset Products

  • Secured Assets-Home loan, Auto loan, Gold loan, LAP, LAS
  • Unsecured Assets- Credit cards, Personal Loan, Education Loan & Business Loan

D: Audit and Compliance & Risk Management

  • Regulatory compliance & Audit, Banking Ombudsman Scheme, Benefits of RBIO scheme
  • Banking Code of conduct, RBI clean note policy, Security features of currency notes
  • KYC Guidelines for SB A/C, Adherence to Process. AML frame work.
  • Why KYC? Re KYC. EDD Key indicators for suspicious activities.
  • Money laundering, Suspicious Transactions, Key Indicators, EDD
  • Customer due diligence Case studies Sourcing due diligence
    Audit & Risk
  • Compliance Tools
  • Frauds & Prevention Techniques

C: Liability Products

  • Current Accounts- Introduction to Current Account, CA variants
  • Saving Accounts, Benefits and features, Variants of Saving accounts.
  • Importance of bank Deposits for economy and banks, Major Liability products

F: Banking Sales & Relationship Management

  • Banking Sales – Acquisitions, Prospecting, Customer Profiling, Lead Generation & Conversion
  • Selling & Negotiation Skills – Lead Generation, Cross Selling & Up-Selling
  • Documentation requirement in case of Pvt Ltd, Partnership firms and LLP
  • Lead Generation
  • Sales Funnel
  • Market Scoping and importance of Area Mapping
  • Cold calling and appointment Fixing Scripts
  • Importance of OSV
  • Field Verification
  • FTR Concepts in sales
  • Relationship Management
  • Customer Service, Customer Service Skills & Complaint Handling
    Fraud and Forgery
  • Money Laundering & Anti Money Laundering

E: Functions of Banks

  • Types of Deposits & Interest Calculations
  • Know Your Customer (KYC) Policy
  • Types of Customers (Individual & Non-Individual)
  • Documents Required to Open Various Types of Accounts
  • Account Opening Process & Due Diligence
  • NRI Accounts (Types & Documents required)
  • Law Related to Negotiable Instruments (NI Act)
  • Cash Operations (Receipt & Payment)
  • Counterfeit Notes & Clean Note Policy
  • Clearing Operations (CTS): Process & Benefits
  • Payment Instruments & Electronic Fund Transfer – RTGS,
  • NEFT, IMPS & UPI
  • Account Operations – Non Financial Transactions (Printing of Statement, Passbook, Nomination, Form 15G/15H, Change of Address, Dormant Account Activation)
  • Third Party Products (TPP) – Sale & Service of Mutual Fund & Insurance
  • Foreign Exchange
  • Retail Loans (Documentation & CIBIL requirement)

H: Professional Excellence

  • Business Etiquettes, E-mail Writing, Handling Inbound & Outbound Calls
  • Group Discussions
  • Role Plays
  • Resume Writing
  • Mock Interview

G: Digital Banking and Fintech

  • Soft Skills & Personality Development
  • Digital banking trends and innovations.
  • Role of fintech in retail banking.
  • Mobile banking and payment system.
  • Digital Banking
  • Core Banking Solutions
  • Digital or Alternate Channels (ATM, Net Banking, Mobile Banking, Debit / Credit /Prepaid Cards)

I: Soft Skills

  • Importance of Soft Skills
    Effective Communication Skills
  • Customer Service & Handling Skills
  • Listening Skills
  • Confident Body Language
  • Dressing and Grooming Etiquettes
  • Professional Work Ethics
  • Stress Management
  • Email Etiquettes & Resume Writing
  • Effective Interview Skills

I: Microsoft Excel

  • Introduction to Excel
  • Formulas & it’s Functions
  • Data Formatting & Alignment
  • Sorting & Filtering
  • Creating Tables, Charts & Graphs
  • Pivot Table

Kotak Assistant Manager ​( only for female)

HDB Finance

registration

Corporate Manager (HDFC Life)